Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCCO304C Mapping and Delivery Guide
Provide sales solutions to customers
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | BSBCCO304C - Provide sales solutions to customers |
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Description | This unit describes the performance outcomes, skills and knowledge required to process sales enquiries requiring complex solutions and to follow up to ensure customer satisfaction.Competence in this unit requires effective customer service and sales skills, and the provision of the required levels of sales support for customers. It may involve performing credit checks and using systems and technology at varying levels. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies in inbound and outbound customer contact environments where sales are an element of the role.The work is undertaken with some supervision and guidance.Sales may include up-sell or cross-sell activities, as well as new sales or retention activities, such as re-contracting or applying loyalty programs. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer needs |
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Element: Respond to customer needs |
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Element: Close sales |
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Element: Input sales records |
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Element: Provide sales support where required |
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